Question 1

Is Nexmatic software or a service?

Accepted Answer

It's a platform we run for you on your own server. You get the software (dashboard, AI skills, memory, audit trail) and we handle the ops (hosting, updates, monitoring, support). You're never managing infrastructure — but the server is yours.

Question 2

Where is my data stored?

Accepted Answer

By default, on a dedicated server in Canada (OVH Beauharnois, Quebec) — subject to Canadian law and PIPEDA-aligned. Every client has their own isolated VPS. No shared storage. No cross-client access.

Question 3

What does 'signed audit trail' actually mean?

Accepted Answer

Every privileged action (approvals, sends, deletions, payments) is written to a hash-chained, cryptographically signed log. Tampering breaks the chain. Verification runs twice daily and weekly. For regulated work, this is your compliance proof.

Question 4

What is an AI action and how does it differ from a shell skill?

Accepted Answer

An AI action is anything where the model reasons — sorting an email, drafting a reply, categorizing a document, scoring a lead. Shell skills are pure automation (syncs, polls, health checks) and run unlimited on every plan.

Question 5

Do you offer hot-standby / failover?

Accepted Answer

Yes, as a premium add-on. A warm-replica server stays in sync; failover happens in minutes. Priced per workspace based on VPS size.

Question 6

Is there a contract?

Accepted Answer

Month-to-month plans have no long-term commitment. Annual plans commit to 12 months in exchange for 2 months at half price — still invoiced monthly, no lump sum.